When we call, the situation is usually serious
Zerhusen Kartonagen GmbH – Damme, Germany
When customers subscribe to the Helpline Plus service a BOBST technical expert can remotely troubleshoot a production line, however big or small the problem. “We use Helpline Plus on our BOBST MASTERLINE and DRO lines,” explains Ralf Düvel, Maintenance Manager at corrugated packaging manufacturer, Zerhusen Kartonage. “When we call, the situation is usually a bit more serious.”
With Helpline Plus the BOBST specialist uses a secure Internet connection to the affected line, saving customers considerable downtime either by fixing the problem remotely, or explaining how the customer can fix it, or by dispatching an appropriate BOBST technician with any necessary parts.
In most cases, the BOBST Helpline Plus service fixes the fault without a technician needing to be dispatched. “Despite the heavy use of our machines we seldom need a BOBST service technician to come here,” says Mr Düvel.